ServiceNow Business Analyst

2 weeks ago


India PamTen Inc Full time

Key Responsibilities:

  • Represent project stakeholders throughout planning, development, and release processes.
  • Own the relationship with project stakeholders and requestors to identify, model, and document business, process, and data requirements.
  • Provide training to stakeholders and requestors on various uses of the ServiceNow platform.
  • Work with Platform Support and Development teams to develop level-of-effort and release estimates.
  • Support the Platform Team in understanding business and test requirements.
  • Translate technical complexities to project stakeholders, ensuring understanding of design decisions.
  • Chair and coordinate all business stakeholder meetings as well as executive stakeholder meetings.
  • Participate and provide input in all architectural processes and discussions.
  • Own the business analysis model and consistently drive improvements.

To be successful:

  • Bring strong technical foundation and knowledge of the ServiceNow platform.
  • Bring highly proficient analysis skill and capability to identify downstream and upstream implications.
  • Have highly exceptional communication skills.
  • Bring the ability to develop and forge strong relationships and build consensus among competing stakeholders.


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