ServiceNow Functional Analyst

2 months ago


India QAAgility Technologies Full time

Job Title: ServiceNow Functional Analyst


Job Type: Remote


Years of Experience: 5+ Years


Job Description:

This position involves transferring ServiceNow business requirements into functional requirements so that the developer can subsequently develop the project or an improvement to the system


Roles and Responsibilities:

  • Take part in the collection, analysis and documentation of business needs;
  • Recommend and implement value-added solutions to meet the needs of the company;
  • Take part in the basic configuration of the various modules
  • Ensure the documentation of functional specifications for corrections and transmit them to developers;
  • Ensure the execution and documentation of unit and acceptance tests;
  • Prepare and provide user training on the projects worked on
  • Identify the appropriate deployment strategy and take part in it
  • Ensure adequate monitoring of projects and improvements
  • Provide post-implementation support as needed
  • Good understanding of the concept of integration with other software.


Key Point: The analyst will work on ITSM, CSM, PA, Integration Hub, FSM, and more.



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