Tata Consultancy Services | ServiceNow Business Analyst | india

1 day ago


india Tata Consultancy Services Full time

Dear Aspirant ,


Greetings from TCS


TCS presents excellent opportunity for ServiceNow Business Analyst


Exp: 5 - 11 Years


Job Location: Chennai / Bangalore / Hyderabad / Mumbai / Pune / Delhi / Noida / Gurgaon



  • Experience as a Business Analyst with a focus on ServiceNow implementations and Solid understanding of ServiceNow platform and related applications.
  • Experience in requirements gathering, business process analysis, and documentation for ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM).
  • Strong understanding of ServiceNow platform capabilities and features, including modules such as Incident Management, Change Management, Problem Management, Service Catalog, and others.
  • Experience with Agile/Scrum methodologies and working in cross-functional teams.
  • Prior experience in process mapping and business process reengineering.
  • Familiarity with ServiceNow Studio, Flow Designer, and Business Rules is a plus.
  • Basic understanding of ITIL processes and how they align with ServiceNow modules.
  • Familiarity with ServiceNow reporting tools and Performance Analytics


Regards,

Sai Lokesh S



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