
Technical Field Specialist
2 days ago
We are seeking a skilled technical professional to join our service team as a Field Service Engineer. This role involves providing on-site support to customers in various locations, ensuring timely and efficient resolution of mechanical and electrical issues.
The ideal candidate will have a strong background in mechanical or electrical engineering, with experience in field service, installation, or maintenance. Excellent technical troubleshooting skills and knowledge of installation and commissioning standards are essential for this position.
Key Responsibilities:
- Attend customer sites to diagnose and troubleshoot technical issues.
- Provide timely and effective solutions to ensure customer satisfaction.
- Work independently to meet service level agreements (SLAs) and maintain high-quality performance.
To be successful in this role, you will need the following skills and qualifications:
- Diploma / Graduate in Mechanical or Electrical Engineering.
- 3–4 years of relevant experience in field service, installation, or maintenance.
The following skills and competencies are essential for this role:
- Excellent technical troubleshooting ability.
- Knowledge of installation and commissioning standards.
- Strong customer handling and communication skills.
The following performance indicators will be used to measure success in this role:
- Timely closure of customer complaints.
- Reduction in service turnaround time (TAT) and mean time to repair (MTTR).
- Number of commissioning activities completed successfully.
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