Network Operations Manager

4 days ago


Gurgaon, Haryana, India Airtel Business Full time
Job Description
Airtel Business seeks a skilled Network Operations Manager to lead the delivery of our SDWAN solutions. As a key member of our team, you will be responsible for managing projects from inception to completion, ensuring timely and within-budget delivery.

About Us
We are a fast-growing company that thrives on innovation and customer satisfaction. With a global presence, we serve over 1 in 24 people worldwide. Our teams work collaboratively to deliver exceptional experiences to our customers, pushing boundaries and fostering growth.

Responsibilities
This role entails project management and service delivery of all products and services. Key responsibilities include:
- Customer engagement and communication
- Project kick-off meeting/call with customers
- Resolution of customer dependencies
- Sharing project plans with customers
- End-to-end tracking and monitoring of project delivery
- Providing proactive and timely project status updates to customers
- Project stage tracking and ensuring timely delivery
- Project follow-ups, escalations, and constraint resolution
- Delivering third-party media/bandwidth
- Customer CPE integration and testing
- Scheduling planned activities with customers
- Accelerating and maximizing revenue through faster project deployment

Requirements
To succeed in this role, you should possess:
- A good understanding of project management concepts and methodology
- Excellent relationship management skills with customers and cross-functional teams
- Good written and verbal communication skills
- A good understanding of products and services
- Strong planning and execution skills
- A can-do attitude and problem-solving skills
- Quick thinking and analytical ability
- Process orientation and attention to detail
- Result orientation

Educational Qualifications
The ideal candidate should have 6-10 years of project execution experience in the Telecom/ISP industry. Relevant educational qualifications include a Bachelor's or Master's degree in a relevant field. SDWAN experience is essential, and a strong understanding of telecom technology, products, and services is required.

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