Business Operations Manager

12 hours ago


Gurgaon, Haryana, India TBO Full time

TBO, a leading B2B travel platform, seeks a skilled Business Operations Manager to join our team in Gurgaon, India. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our business processes and strategies.

About TBO

TBO is a global technology-led travel distribution network, serving a $9 trillion global travel market. With a presence in 47 countries and business in 110 countries, we are emerging leaders in end-to-end travel management. Our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers.

Job Description

The successful candidate will be responsible for:

  • In-depth knowledge of day-to-day operations
  • Sound knowledge of online hotel segment business module
  • Knowledge of handling relocations and escalations
  • Ensuring wing-to-wing resolution of customer escalations with utmost accuracy and deliver best service within timelines

We are looking for an individual who can take up to 100 calls per day and possess excellent communication and interpersonal skills with evidence of teamwork and collaboration.

Why Check-In to This Role?

This is a high-visibility work area with immediate impact on business. You will have close working relationships with senior leadership and potential to learn and grow at a rapid pace. The role offers a once-in-a-career time opportunity to deploy cutting-edge processes from the ground up.

What We Offer

We offer a competitive salary of ₹8 lakhs per annum (approximately USD 10,000) and a range of benefits including opportunities for growth and development, a dynamic and informal start-up environment, and a chance to be part of a reputable and trusted organization.

Requirements

To be considered for this role, you must have:

  • Any Graduate or Post Graduate degree
  • 1-4 years of experience in Customer Service/BPO


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