Senior Network Operations Engineer
1 week ago
At Juniper Networks, we're committed to delivering a remarkable customer experience through the creativity and commitment of our people.
About UsWe believe that the network is the single greatest vehicle for knowledge, understanding, and human advancement. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve.
Job SummaryThis highly technical role provides primarily onsite post-sales support under the Juniper Networks Advance Services Team. The consultant will be required to have expertise on Juniper's MX-Series with Services (Junos Subscriber Management, IPSec, CGNAT, etc.).
Responsibilities:- Lead requirement gathering, design & technology workshops on best practices review, design review, documentation.
- Enhance network operation support processes including troubleshooting guidelines, automation, and best practices.
- Validate & test MOSPs, features, and functionality testing.
- Assist customers & partners with implementation, integration, or migration planning.
- Ongoing informal trainings related to operational aspects.
- Troubleshoot critical & major issues along with TAC, Partner & Customer team.
- Act as a Technical lead for major network deployments and migrations post FNI.
- Follow the Juniper Advance Services engagement and delivery processes, working closely with the Service Manager.
- Work closely with colleagues and customer personnel to help in day-to-day operations & major upgrade activities.
- Participate & lead all operational reviews with customer & partner.
- Prompt response to Juniper & Customer teams for any suspected escalation.
- Provide informal training (Knowledge Transfer workshops) to Juniper Networks partners and customers.
- Develop and maintain strong relationships with the customer's technical management and teams.
- Track and report issues found during testing, Implementation, and migration.
- Work directly with highly knowledgeable groups of Service Provider customers.
- Expert communication and interpersonal skills.
- Mature 'customer first' focus.
- Strong design, implementation, and troubleshooting experience.
- Commitment to delivering a remarkable customer experience.
- Bachelor's degree in Electronics & Communication Engineering or similar discipline.
- Strong understanding of IP packet flow, OSI, and TCP layers.
- Layer 3 - IP and related technologies (ICMP, UDP, TCP, IPSec, CGNAT, GRE, QoS, VRRP).
- Ethernet, 802.1Q, PPP, PPPoE, PPPoA, IPv6/Dual-Stack, DHCP, AAA, Radius, Diameter, DNS.
- IP-related protocols including IS-IS, OSPF, BGP, RSVP, LDP, QoS, EVPN solutions.
- Good experience in Metro Ethernet, Broadband technologies, and seamless MPLS, QoS, and IP-related services.
- Strong Service Provider background.
- Very strong knowledge (CCIE/JNCIE level) of the design principles and operations in SP networks.
- Extensive experience in a technical role, including strong experience supporting large SP networks and mobile backhaul solutions.
- Hands-on experience on Juniper devices.
- Experience with at least one programming language (Python preferred).
$120,000 per year based on location and experience.
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