Technical Operations Associate
2 weeks ago
As we scale up and improve the efficiency and quality of our network, we need to provide an excellent service to our partners and delivery teams, ensuring support is provided in a timely manner and any problems are resolved rapidly and to the satisfaction of all parties. This requires a highly skilled and experienced professional to manage support requests, problems, and escalations from our Delivery Team, Capacity Network Partners, and Developers.
We are looking for a Technical Operations Associate to join our team and help resolve queries related to our Capacity Network. The successful candidate will have excellent problem-solving skills and technical knowledge to be able to resolve these queries. They should also be able to handle escalated issues for a workforce of 1500 developers. Additionally, they should be able to set up meetings to resolve quality issues that the Delivery Team is facing and have an understanding of Agile, project management, and a bit of technical knowledge.
Why we need this Role
The Capacity Network plays a pivotal role in meeting the growing demand for experts as our business expands globally. We need to ensure that our network is optimized to meet this demand, and that our partners and delivery teams receive the support they need to succeed. This role will play a critical part in achieving this goal.
Requirements
To be successful in this role, you will need:
* A high level understanding of the software development lifecycle, and the role of key tools
* Excellent written and spoken communication skills
* Ability to manage multiple priorities and seek support from management where needed
* Ability to resolve problems and "close the loop"
* Ready to adapt to changes quickly,
* Takes responsibility of task assigned
* Can work as individual contributor
Qualification
A full-time BCA, MCA, Bachelor degree in computer science or BTech is required for this role.
Benefits
This role offers a competitive salary of ₹8.5 lakhs per annum, attractive quarterly discretionary variable pay dependent on your role, stock options in a $450 million funded Series D scale-up company, 24 days annual leave + public holidays, 2 x Builder family days each year, time off between Christmas and New Year, generous Referral Bonus scheme, fully funded Private Medical Insurance, and free lunch at our state of the art working environment in Gurugram.
This is a fantastic opportunity to join a dynamic and growing organization and contribute to its success.
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