Senior Contact Center Solutions Specialist

Job SummaryWe are seeking an experienced contact center architect to design, implement, and integrate scalable solutions using Amazon Connect.This is a critical role that requires strong technical skills and expertise in solution architecture, with 8+ years of IT experience and 4+ years in contact center technologies.The ideal candidate will be responsible...

About people-prime-worldwide: We provide digital engineering and technology services to top companies worldwide. Our Engineering First approach ensures we can execute all ideas and solve business challenges creatively.Key Responsibilities:Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient, and...

Job OverviewWe are seeking an experienced network professional to deliver robust contact center solutions.Key Responsibilities:Design and deploy scalable contact center architectures.Develop and implement IVR self-service scripts using Cisco and third-party platforms.Integrate and configure Nuance TTS and STT functionality for enhanced IVR...

Job Role Summary:We are seeking a highly skilled cloud engineer to design, configure, and deploy scalable contact center solutions using Amazon Connect.Create and implement customized call flows, routing, and reporting dashboards for optimized customer experiences.Collaborate with senior engineers to integrate Amazon Connect with other AWS services (Lambda,...

Job Title: Expert Cisco UCCE Support SpecialistOur organization seeks a highly skilled Cisco UCCE support specialist to provide advanced technical expertise in Cisco Unified Contact Center Enterprise (UCCE) solutions and related technologies.

Job Title: Senior Data Protection SpecialistOverviewWe are seeking an experienced Senior Data Protection Specialist to join our team in a data center environment. The ideal candidate will possess expertise in backup tools, tape libraries, and disaster recovery solutions.Key Responsibilities:Configure and manage backup systems for regular data backups,...

Job DescriptionAs a Senior UCCE L3 Engineer, you will play a critical role in ensuring the smooth operation of our Cisco Unified Contact Center Enterprise (UCCE) solutions. With 10+ years of experience, you will be responsible for providing advanced technical support and troubleshooting for complex UCCE issues.Key responsibilities include supporting and...

Expert Data Center Mechanical DesignerDevelop innovative cooling solutions for hyperscale data centers.About the RoleCooling System Design Leadership: Optimize cooling infrastructure for data centers to maintain desired temperature and humidity levels, ensuring efficient performance, system reliability, and compliance with industry standards.Design and...

Job Title: Genesys Cloud Contact Center EngineerThis role involves managing the design, implementation, and maintenance of the Genesys Cloud Contact Center platform.Key Responsibilities:Establish standards and blueprints with suppliers.Manage operational runs, enhancements, and platform changes with suppliers.Monitor and manage delivery of services to ensure...

Guidewire Policy Center DeveloperAs a seasoned Policy Center Developer, you will play a crucial role in shaping the future of our organization.Years of Exp: 5+ YearsLocation : Initially Remote After 6 months to 1 Year – Bangalore / PuneNotice Period : ImmediateTechnical Expertise: Strong knowledge in Guidewire Policy Center Configuration and Integration,...