
Technical Solutions Manager
2 days ago
This role involves managing the design, implementation, and maintenance of the Genesys Cloud Contact Center platform.
Key Responsibilities:- Establish standards and blueprints with suppliers.
- Manage operational runs, enhancements, and platform changes with suppliers.
- Monitor and manage delivery of services to ensure contractual obligations are met.
- Support integrations, governance processes, and architecture/design with internal stakeholders.
- Engage with country representatives, share knowledge and best practices, and serve as a technical escalation resource.
- 3-5 years of experience working with Genesys Cloud contact center solutions.
- Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Required skills include proficiency in Genesys Cloud tools, JSON, RegEx, and restful API/web services. Experience with designing, creating, and managing table-driven workflows is also necessary.
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Technical Solutions Specialist
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