
Technical Solutions Specialist
2 days ago
This is a key position that requires expertise in the setup, maintenance and integration of our software solutions. As a Professional Services Engineer, you will be working closely with clients to understand their needs and provide tailored solutions.
The role involves managing network security, ensuring the smooth operation of all technical aspects of the software, and providing assistance to customers as needed.
- Manage and take ownership of customer goals, milestones, initiatives, and issues from beginning to resolution.
- Implement our software in customers' environments, configure and maintain it according to their needs.
- Develop custom reports for customers using data from our software and integrate it with other data repositories.
Key Responsibilities:
- Integrate our software with other applications and processes within customer environments, leveraging APIs and automation development.
- Assist customers by diagnosing problems and providing resolutions for technical and product issues.
- Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
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