Enterprise Contact Center Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeCommunication Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview

We are seeking an experienced network professional to deliver robust contact center solutions.

Key Responsibilities:

  • Design and deploy scalable contact center architectures.
  • Develop and implement IVR self-service scripts using Cisco and third-party platforms.
  • Integrate and configure Nuance TTS and STT functionality for enhanced IVR experiences.
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP, ISDN trunks, and dial-peers.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure.

Requirements:

  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.

This is a remote/hybrid arrangement role that requires passion for optimizing communication systems and delivering exceptional customer experiences in enterprise environments.

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