Operational Excellence Manager

1 week ago

Bengaluru, Karnataka, India beBeeLeader Full time ₹ 20,48,355 - ₹ 25,59,840
Leadership Opportunity

The role of Operations Team Lead is a key position that requires an experienced professional to drive business objectives and lead a high-performing team.

  • Client KPIs and stakeholder management are crucial for seamless execution, ensuring all parties are aligned and goals are met.
  • Achieving low attrition and shrinkage rates is vital for maintaining a productive team environment.
  • Performance management involves handling customer complaints and resolving issues promptly and professionally.
  • Scheduling conflicts and employee absences must be managed effectively to ensure business continuity.
  • Developing and implementing processes to improve team efficiency and productivity is essential for success.
  • Fostering a positive work environment and promoting employee growth and development is critical for long-term team performance.

Requirements include strong communication and leadership skills, in-depth knowledge of performance metrics, and excellent organizational and time-management skills.

Key Responsibilities:
  • Drive client satisfaction through effective stakeholder management.
  • Maintain a high-performing team with low attrition and shrinkage rates.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Manage scheduling conflicts and employee absences to ensure business continuity.
  • Develop and implement processes to improve team efficiency and productivity.
  • Foster a positive work environment and promote employee growth and development.

A results-driven leader with excellent communication, problem-solving, and decision-making skills will excel in this role. If you are a motivated and organized individual with a passion for leading teams, consider applying for this opportunity.

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