Senior Network Resolution Specialist

1 week ago

Bengaluru, Karnataka, India beBeeNetworkEngineer Full time ₹ 1,50,000 - ₹ 28,00,000

Job Overview

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We are seeking a seasoned professional to lead our engineering team in resolving complex customer issues on Juniper routing platforms.

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The ideal candidate will have extensive experience in troubleshooting, implementation, and support of large IP networks, with a strong understanding of packet flow, OSI layers, and Layer 3 technologies. They will also possess excellent customer handling and communication skills, as well as the ability to directly interact with global customers.

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Key Responsibilities

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  • Lead and drive problem resolution for customers on Juniper routing platforms\
  • Narrow down reported problems to software/hardware and replicate customer-reported issues in JTAC lab for engineering engagement\
  • Own and document communications among customers, engineering, and other stakeholders\
  • Provide final fixes to customers\
  • Work with highly knowledgeable groups of customers and partners\
  • Be an escalation point for other TAC groups within the organization\
  • Participate in cross-functional tasks such as new product development projects\
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Requirements

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  • B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry\
  • Troubleshooting, implementation, and support of large IP networks (preferably Service Provider)\
  • Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers\
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Preferred Skills

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  • Thorough understanding of IP Packet flow, OSI layers, and Layer 3 technologies\
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)\
  • IP routing protocols (BGP, OSPF, ISIS, RIP)\
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)\
  • Experience in PTP/SyncE protocols\
  • Understanding/exposure/expertise in one or more areas: MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN, MPLS Traffic Engineering, LDP, RSVP, Segment Routing, Multicast technologies NG-MVPN, PIM\
  • Perl/Unix/Expect/Python scripting\
  • Preferred Certifications: JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications\

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