Senior Customer Partnership Specialist

7 days ago

Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Partner Support Role

We are seeking a highly skilled and motivated Partner Support Executive to join our team. As a key member of our partner support team, you will be responsible for providing exceptional customer service, ensuring timely resolution of technical and operational issues, and delivering a seamless onboarding experience for our partners.

Key Responsibilities:
  • Respond to partner queries via email, live chat, or ticketing systems.
  • Maintain strong first response time (FRT) and meet chat acceptance SLAs.
Service Excellence:
  • Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.
Partner Onboarding & Integration:
  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
Cross-Team Collaboration:
  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements:
  • 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
Benefits:
  • Collaborate closely with cross-functional teams and leadership.
  • Exposure to international partner operations and real-time WhatsApp integrations.
Why Join Our Team?
  • Fast-Growing Environment: Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.
  • Global Exposure: Collaborate with global teams and join exclusive partner events.

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