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3 days ago
This role is responsible for developing and implementing comprehensive training programs across multiple hotel properties to ensure consistent service excellence, operational efficiency, and brand compliance.
- Design and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
- Create customized training content to reflect the needs and culture of each property while maintaining brand alignment.
- Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
- Ensure consistency in training quality across all properties.
- Conduct training needs assessments in collaboration with hotel department heads and HR teams.
- Bachelor's degree in Human Resources, Hospitality Management, or related field.
- Minimum 3-5 years of experience in a training role within the hospitality industry.
- Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.
The ideal candidate will possess strong presentation, facilitation, and communication skills. They should be able to design engaging and impactful training content, demonstrate high-level organizational and project management skills, and exhibit cultural sensitivity when working across diverse teams.
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