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Learning and Development Lead
3 weeks ago
We are seeking a dynamic and detail-oriented professional to lead impactful training programs across new hires, existing team members, and supervisory staff.
The ideal candidate will possess strong instructional design skills, excellent communication and facilitation abilities, and a keen eye for detail in documentation and reporting.
Responsibilities:
- Develop and implement comprehensive training programs that align with business objectives.
- Conduct onboarding and induction programs for new joiners, ensuring smooth assimilation into company culture, policies, and tools.
- Deliver training on soft skills, process, product, and systems, utilizing innovative and engaging methodologies.
- Evaluate learning effectiveness through assessments, quizzes, and role-plays, providing actionable insights to stakeholders and leadership.
- Collaborate with cross-functional teams to identify performance gaps and design targeted refresher sessions and skill-enhancement modules.
- Track pre- and post-training performance to measure impact and efficacy, making data-driven decisions to improve training outcomes.
- Stay abreast of new product launches, policy updates, and process changes, conducting timely refresher training for impacted stakeholders.
- Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content, maintaining up-to-date knowledge of industry trends and best practices.
- Provide regular reports on training coverage, scores, and intervention effectiveness, using visual aids and clear language to communicate complex data.
- Key Skills include public speaking & facilitation, instructional design fundamentals (ADDIE/SAM), Kirkpatrick model and 360° feedback evaluation, stakeholder collaboration, analytical thinking, coaching and feedback delivery, and attention to detail in documentation and reporting.