Strategic Account Manager

15 hours ago

Mumbai, Maharashtra, India beBeeLogistics Full time ₹ 60,00,000 - ₹ 80,00,000
Job Overview

Liaise with customers and operations teams to ensure timely delivery schedules are updated and planned.


Receive information on delivery schedules from customers and plan delivery routes accordingly.


Ensure goods are delivered on time as per defined Service Level Agreements (SLAs) with warehouses and consignees.


Supervise the receipt, unloading, and adherence to standard operating procedures.


Prepare monthly and annual budgets for assigned accounts.


Coordinate business reviews with customers and superiors.


Develop strong customer relationships, executing roll-out plans for new, large, and local major accounts.


Manage contract renewals and updates.


Support sales teams during business development presentations and closing processes for new accounts.


Manage overall customer relationships, dealing with customer top management.


Coordinate interactions with regional and local offices of customers.


Facilitate information flow between major accounts and the company.


Establish and conduct monthly/quarterly reviews for assigned strategic accounts.


Responsible for strategic planning for key clients, including profit/loss analysis and competition evaluation.


Monitor customer service issues; ensuring client questions/problems are quickly resolved.


Utilize resources to satisfy customers and delegate support personnel when necessary.


Maintain a thorough, up-to-date record of major client and prospect databases.Key Responsibilities

  1. Liaise with customers and operations teams
  2. Plan delivery routes
  3. Ensure timely delivery
  4. Supervise receipt and unloading
  5. Prepare budgets
  6. Coordinate business reviews
  7. Develop customer relationships
  8. Manage contract renewals
  9. Support sales teams
  10. Manage customer relationships
  11. Coordinate office interactions
  12. Facilitate information flow
  13. Conduct monthly/quarterly reviews
  14. Responsible for strategic planning
  15. Monitor customer service issues
  16. Utilize resources
  17. Maintain records
Required Skills and Qualifications
  • Excellent communication skills
  • Strong analytical skills
  • Ability to work under pressure
  • Good problem-solving skills
  • Proficient in MS Office
  • Ability to travel
  • Experience in logistics or supply chain management
  • Knowledge of market trends

This is an exciting opportunity for experienced professionals seeking to advance their careers in a dynamic environment. If you possess the required skills and qualifications, please submit your application.


Benefits

This role offers a competitive salary package, opportunities for professional growth, and a chance to work with a talented team.

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