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National Strategic Account Service Manager

1 month ago

Bengaluru, Karnataka, India Vodafone Idea Limited Full time

Job Summary

Vodafone Idea Limited is seeking a highly skilled National Strategic Account Service Manager to join our team. As a key member of our Enterprise Services team, you will be responsible for delivering exceptional service to our strategic accounts, driving revenue growth, and improving customer satisfaction.

Key Responsibilities

  • Develop and execute service strategies to meet customer needs and drive business growth.
  • Manage customer relationships, build trust, and ensure timely issue resolution.
  • Collaborate with cross-functional teams to drive digital transformation and cost optimization initiatives.
  • Monitor and report on key performance indicators, including customer satisfaction, retention, and revenue growth.

Requirements

  • 7+ years of experience in customer management, preferably in the telecom industry.
  • Proven track record of meeting service levels, collections, and NPS targets.
  • Strong influencing and negotiation skills, with the ability to manage C-level engagement.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone partnership, committed to delivering exceptional customer experiences and contributing to India's digital transformation.