AGM - National Strategic Account Service Manager

3 weeks ago


Bengaluru, Karnataka, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Strategic Account Service Manager - AGM, you will play a key role in delivering exceptional customer experiences and contributing to India's digital transformation.

Key Responsibilities:

  • Develop and execute service strategies to ensure benchmark levels of service and collections across customer life cycles for strategic accounts.
  • Drive customer engagement through digital mediums, field interactions, and formal service reviews to cater to evolving service needs.
  • Implement service improvement plans to address open issues, meet service levels, and support service development plans in conjunction with the account team.
  • Comply with standard servicing norms, monitor customer commitments, and intervene proactively to minimize service level breaches.
  • Enhance revenue through service-led upsell/cross-sell measures and campaigns.
  • Retain customers through focused proactive and reactive measures to control voluntary, involuntary, and value churn.
  • Drive the digital agenda with customers to reduce cost-to-serve.
  • Collect payments receivable for strategic accounts within defined periods to increase incremental revenue.

Requirements:

  • 7+ years of experience in face-to-face customer management, preferably in managing large Mobility & IoT products.
  • Ability to manage C-level engagement.
  • Prior experience in B2B or Telecom B2B.
  • Proven track record in meeting service levels, collections, and NPS targets.

Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is a leading telecom service provider in India.



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