Customer Escalation Manager

Job Title: Customer Resolution SpecialistAbout the Role:BricknBolt is a leading marketplace providing construction services. We are solving one of the most complex business problems and creating an ecosystem of trust for various stakeholders.Our mission is to capture the massive and super-broken market using our technology and processes in India's real...

Customer Relationship Manager PositionWe are seeking a skilled Customer Relationship Manager to join our team.Maintain accurate and detailed customer databases and records in the systemService Reminder calls to customers as per processAnswer calls professionally and provide necessary information about products and servicesRecord customer interactions and...

Key Responsibilities:The Senior Manager - Priority Helpdesk is accountable for effectively resolving escalations reaching top leadership and customer grievances, maintaining customer satisfaction and confidence in the brand.Coordinate with various stakeholders to address customer concerns promptly, upholding high standards of service.Drive end-to-end...

**Job Title:** Director Customer SupportWe are seeking a leader to oversee global customer support operations, ensuring excellence in client satisfaction, ticket resolution, and customer experience.This is an opportunity to build and implement world-class support functions for global enterprise clients.Key Responsibilities:Lead global customer support across...

About this role:At our organization, we're seeking a skilled professional to fill the position of Relationships Manager. In this capacity, you will be responsible for managing customer relationships in a professional and efficient manner.The ideal candidate will possess excellent communication skills in English and Hindi, be able to manage escalations...

Job Summary:We are looking for an experienced and driven Service Sales and Support Manager to oversee a team of 10 professionals comprising 2 Sales Representatives, 7 Service Technicians, and 1 Back Office Executive. The ideal candidate will be responsible for managing escalations, ensuring timely achievement of sales targets as per the annual plan, and...

Customer Support RepresentativeWe are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be the first point of contact for our customers, providing them with exceptional service and support.The ideal candidate will have excellent communication skills, both written and verbal, and be able...

Key Responsibilities:Respond to customer inquiries via phone, or email.Provide timely and accurate solutions to customer issues.Escalate unresolved queries to the appropriate internal teams.Maintain customer records and document interactions.Collaborate with cross-functional teams to enhance customer experience.Adhere to internal processes and...

Key Responsibilities: Respond to customer inquiries via phone, or email. Provide timely and accurate solutions to customer issues. Escalate unresolved queries to the appropriate internal teams. Maintain customer records and document interactions. Collaborate with cross-functional teams to enhance customer experience. Adhere to internal processes...

Key Responsibilities: Respond to customer inquiries via phone, or email. Provide timely and accurate solutions to customer issues. Escalate unresolved queries to the appropriate internal teams. Maintain customer records and document interactions. Collaborate with cross-functional teams to enhance customer experience. Adhere to internal processes and SLAs. ...