
Global Customer Advocate
16 hours ago
Seeking a skilled customer service professional to support our US-based clients.
The ideal candidate will possess excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
- Bachelor's degree in any field.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.
This is an exciting opportunity for those who are passionate about delivering exceptional customer experiences and eager to grow their careers in a dynamic and supportive team environment.
We offer a competitive salary, performance incentives, career advancement opportunities, one-year retention bonus, and allowances to our employees.
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