Business Customer Advocate

13 hours ago


Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Role Overview

As a highly skilled professional, you will be responsible for delivering exceptional customer support to our clients.

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This role involves providing timely assistance to customers through various channels. You will answer customer inquiries, offer technical support, troubleshoot issues, and ensure high levels of customer satisfaction.

Your daily tasks may include responding to queries via phone, email, or chat, resolving problems, and collaborating with other teams to address customer concerns. To excel in this role, you must be able to communicate effectively and empathetically, think critically, and work efficiently under pressure.

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  • Key Responsibilities:
  • Provide quick and helpful responses to customer inquiries through phone, email, or chat.
  • Offer technical support for software-related issues and guide customers on using our accounting software and GST features.
  • Work closely with the tech team to resolve complex problems and suggest process improvements.
  • Maintain accurate records of customer interactions and follow up on unresolved matters.
  • Stay updated on new trends and changes in accounting rules to deliver exceptional customer service.
">Qualifications and Requirements

To be eligible for this position, candidates must have a Commerce degree (BBA, B.Com, MBA, or equivalent).

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