Chief Customer Advocate

13 hours ago

Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 75,00,000 - ₹ 1,20,00,000

Customer Experience Manager

We're seeking a skilled professional to own the post-sales customer journey, ensuring seamless execution of orders and timely updates to customers. This role bridges sales, logistics, and operations to put the customer at the forefront.

This position requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Familiarity with cross-border trade and logistics is a plus.

About this Role:

  • Act as the primary point of contact for customers post-sale.
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.

Requirements:

  • Strong customer service skills.
  • Ability to design and implement scalable processes to enhance the customer experience.

About Us:

We are a tech-enabled cross-border specialty chemicals marketplace committed to creating a seamless and efficient customer experience.

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