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Automotive Customer Service Advocate

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Job Title

Automotive Customer Service Representative

About the Role

We are seeking a highly skilled Automotive Customer Service Representative to join our team. In this role, you will be responsible for managing daily customer requests through a shared mailbox and providing member support across multiple channels.

You will ensure customer satisfaction by addressing complaints and inquiries promptly. Additionally, you will conduct product sales and process returns and related requests.

Your key responsibilities will include:

  • Managing daily customer requests and providing timely support
  • Ensuring customer satisfaction through prompt complaint resolution
  • Conducting product sales and processing returns

Requirements and Skills

To succeed in this role, you will need to possess the following skills and qualifications:

  • Demonstrated experience in customer service
  • Automotive repair, parts, and component knowledge (required)
  • Technical or engineering experience
  • Proficiency in English
  • Strong analytical and problem-solving abilities
  • Able to multitask and prioritize tasks efficiently
  • Maintain a positive, empathetic, and professional demeanor with customers
  • Customer-centered approach with adaptability to various customer personalities
  • Teamwork skills for working with team members and other departments
  • Ability to work remotely in shifts aligned with market operational hours
  • Digital literacy
  • Willingness to achieve goals and pursue self-improvement
  • Capability to perform effectively under pressure