
Business Expansion Specialist
1 day ago
We are seeking a seasoned Program Manager to accelerate business expansion and customer satisfaction.
- Leverage expertise to define service vision and execution strategy
- Drive operational planning, goal setting, and performance measurement
- Lead cross-functional teams in identifying root causes of customer drop-offs and developing solutions
- Collaborate with category leaders and solutioning teams to drive end-to-end execution
- Develop clear requirements for business use cases and tech product managers
- Foster data-driven decision making through collaboration with analysts and product managers
- Establish scalable processes for large-scale data analysis, model development, validation, and implementation
- Manage risk mitigation strategies and communication with leadership
Basic Qualifications:
- 5+ years of experience working across technical and non-technical teams
- Proven program or project management expertise
- Success delivering cross-functional projects
- Data-driven approach to defining program requirements and identifying areas for improvement
Preferred Qualifications:
- Experience driving process improvements and optimizing workflows
- MBA or Master's degree in a relevant field such as business, operations, or organizational development
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