Senior Operations Manager

1 day ago

Noida, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Operations Manager

Location - Noida

Experience - 4 to 7 years

Job Description:

  • Manage a team of 20-30 individuals by setting clear objectives and ensuring their skill development.
  • Formulate accurate plans to achieve fortnightly, monthly client retention targets in the assigned set of clients.
  • Build strong professional relationships with clients by providing exceptional customer service.
  • Develop and implement effective strategies for hiring, training, and retaining top talent.
  • Ensure prompt resolution of client complaints and provide solutions that meet their needs.
  • Support the field sales team in achieving revenue and client retention targets by systematic follow-up and time-bound closures.
  • Make daily 08-10 meaningful telephone/video calls with clients to discuss progress and address concerns.

Required Skills and Qualifications:

  • Strong leadership and team management skills.
  • Excellent communication and negotiation skills.
  • Ability to analyze complex business data and make informed decisions.
  • Proven track record of managing multiple projects simultaneously.
  • Strong problem-solving and conflict resolution skills.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

Others:

As a senior operations manager, you will have the opportunity to make a significant impact on our organization's success. If you are a motivated and results-driven individual with a passion for operations management, we encourage you to apply for this exciting role.

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