Senior IT Operations Manager

At the International Maritime Institute (IMI), we are on a mission to prepare the next generation of seafarers who will shape the future of our global supply chain. As the Senior IT Operations Manager, you will be at the helm of our technological infrastructure and applications, ensuring smooth operations that propel our mission forward. This is your chance to help shape and drive the IT landscape across three campuses and over 700 students.

Based in Delhi (Noida), you will be a vital member of the Caravel Group, which includes both IMI and Fleet Management Limited. Reporting to the Head of IT Operations in Hong Kong, you will collaborate closely in Delhi, giving you the unique opportunity to influence campus services and ensure they meet service-level agreements—all while championing high security and efficiency standards.

We seek a dynamic leader with a strong technical background in IT infrastructure, system security, vendor management and cloud technologies. In this role, you will lead the IT team forging partnerships with academic and administrative stakeholders to build a secure and highly available IT ecosystem. If you are ready to tackle exciting technological challenges, drive transformative solutions and leave your mark on the future of maritime education then this is the role for you.

Job Description :

As an Senior IT Operations Manager, your typical day might include:

Service Maestro: Mastering Incident & Change Management

• Handle incidents, problems, and change with precision, ensuring all issues are resolved within SLA. Escalate to internal and external teams as needed
• Continuously enhance your skills to assist with first-time incident resolution, transforming challenges into learning opportunities
• Identify recurring issues and service risks, crafting innovative solution to prevent future occurrences. Analyze incidents to uncover root causes and implement effective changes

Infrastructure & Cloud Guardian: Elevating Technology Solutions

• Guide the organization in leveraging technology to achieve strategic outcomes, ensuring our systems are equipped for success
• Develop, build and implement a strategic roadmap to align to wider business goals for the growth of IMI
• Supervise upgrades and installations, guaranteeing that all systems are built and maintained to the highest standards
• Ensure adherence to policies for cloud management, including regular disaster recovery testing, safeguarding our digital assets
• Take ownership of risks identified in the Risk Register related to infrastructure, proactively addressing potential vulnerabilities

Leader & Cross Functional Collaborator: Driving Excellence

• Inspire and develop team members to reach their full potential, fostering a culture of growth and excellence
• Encourage team members to share knowledge articles for the self-service portal, empowering others through information
• Work closely with the broader IMI family, including Caravel Group and Fleet Management Limited, ensuring seamless collaboration and standards across the Group.

Essential –

You must be able to show…

• 7+ years of experience independently leading IT Operations at a company with 200 staff members across 3 locations.

Proven people management skills -

• Experience in leading, mentoring and developing a team of at least 3 people
• Experience with IT asset management and Firewalls such Meraki & Cisco
• Familiar and implementation experience of security standards such as ISO27001/NIST/CIS
• Strong vendor management skills, particularly for infrastructure and ERP systems
• Strong analysis skills in identifying root causes, defining options and recommendations
• Demonstrable in defining, leading and implementing continuous improvement plans
• Ability to influence and communicate effectively with senior (C-Level) executives in spoken and written English

Desirable –

Would be great if you have these…

• Industry certifications in Microsoft MCSE, Microsoft 365, AWS, Google Cloud, Azure, Security, or ITIL
  • Project Management experience, focused around integrating external / SaaS solutions.
    • Experience managing Linux Operating Systems and/or cloud environments such as AWS or Azure.