
Senior HR Operations Manager
17 hours ago
Job Title: Senior HR Operations Manager
Overview:
We are seeking an experienced HR operations professional with 10+ years of expertise in process optimization, employee services, and service delivery. The role involves overseeing end-to-end HR processes while ensuring efficiency, compliance, and employee satisfaction.
Key Responsibilities:
- Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
- Managed and optimized HR service platforms (Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD).
- Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
- Supported global/regional HR service delivery models, shared service centers, or COE frameworks.
Requirements:
- 10+ years of experience in HR operations, process optimization, and employee services.
- Strong background in HR systems (Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD), service governance, and continuous improvement.
- Excellent communication, interpersonal, and problem-solving skills.
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