Customer Onboarding Specialist

1 week ago

Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Business Operations Specialist

We are seeking a detail-oriented Business Operations Specialist to join our team.

The successful candidate will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.

Main Responsibilities:

  • Customer Success:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

  • Traffic Assurance:

Track monthly traffic targets received from the internal stakeholders and break them down into weekly and daily targets, ensuring timely monitoring and achievement.

  • Telco Coordination:

Coordinate with telecom operators and connectivity partners for additional capacities and retrieve Request for Proposals (RFPs).

Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics:

Publish daily performance reports for review and routing deviations.

Monitor traffic from customers, identify reasons for traffic growth or dip, and highlight opportunities for corrective action with the sales team.

Identify potential opportunities and publish them.

  • Collaboration:

Collaborate closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.

  • Process Improvement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation:

Create and maintain detailed and accurate documentation of Standard Operating Procedures (SOPs) for regular operations.

Requirements:
  • Bachelor's/Master's degree
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the offered job or related role
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Able to communicate on a technical and non-technical level
  • Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities
  • Excellent presentation skills and proficiency in one-on-one and group presentations
  • Good understanding of business numbers and sharp analytical and predictive skills
  • Passionate about working in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations is a plus
Why Join Us?
  • Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

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