
Guidance Professional
7 days ago
Job Overview
A Customer Success Coach is a key professional responsible for fostering strong relationships with our learners, guiding them through their educational journey, and ensuring their academic success. This role involves proactive student counseling, career guidance, and academic advising to support learners in achieving their goals.
Responsibilities
- Contact prospective customers via inbound leads and follow up on calls and emails to understand their needs and requirements.
- Explain our services and convert leads into sales by showcasing the solutions we offer.
- Closely track progress with new prospects using database, CRM, or other software.
- Report weekly sales goals and objectives to the Manager.
Eligibility Criteria
- Previous working experience as an Admission Counsellor/Outbound Sales (2 - 4) years.
- Good communication, interpersonal, and presentation skills.
- Active listening skills & confident and soft-spoken.
- Prompt problem-solving & decision-making skills.
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