Senior ServiceNow Platform Expert

2 days ago


Ghaziabad, Uttar Pradesh, India beBeeSoftwareAdministrator Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow Lead Position

As a lead in implementing and maintaining the ServiceNow platform, you will be responsible for overseeing our team. The successful candidate will have 7+ years of experience in ServiceNow administration and leadership.

Key Responsibilities:
  • Lead the implementation and maintenance of the ServiceNow platform.
  • Develop and implement technical solutions using Flow Designer, business rules, client/server scripts, and ACLs.
  • Collaborate with stakeholders to define and streamline workflows.
  • Manage instance upgrades, patch management, and clone processes.
  • Prepare for audits and create compliance documentation.
Requirements:
  • Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
  • Skilled in creating catalog items, approval workflows, dynamic forms, and SLAs.
  • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Proven ability to integrate ServiceNow with third-party systems.
  • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.


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