Assistant Director of Operations
4 weeks ago
As Assistant Manager at AccorHotel, you will be responsible for managing all operational costs within budgets, preparing periodical department budget & forecast, and monitoring and controlling inventories for operating equipment including linen, crockery and glassware where applicable.
Business Performance
- Prepare and analyze monthly P&L and month-end reports, identifying deviations from business plan goals.
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related to the department.
Operations
- Compile and update Standard Operating Procedures for all areas of responsibility periodically.
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
- Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
- Conduct quality control inspections of all areas of the hotel and share results with the team.
- Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
- Conduct monthly Staff Meetings and daily briefings with Operational Managers.
- Manage all outside contractors relating to his/her department, ensuring that they follow all hotel policies.
- Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
Team Management
- Interview, select and recruit Housekeeping employees.
- Identify and develop team members with potential.
- Conduct performance reviews with the team.
- Constantly monitor team members' appearance, attitude and degree of professionalism.
- Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Prepare weekly staff schedules, keeping in mind anticipated business, operating budgets and standards of service.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs.
- Perform other duties assigned by the Management.
Bachelor's in Hospitality Management and equivalent.
Minimum 2 years of experience in current Role.
Prior Experience of Pre Opening will be an added advantage.
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