Customer Experience Specialist

7 days ago

Cochin, Kerala, India beBeeSupport Full time ₹ 2,50,000 - ₹ 4,50,000

About Us

Thrillark is a travel and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. We offer over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, reimagining how people explore cities.

About the Role

We're seeking an Executive to ensure our guests receive timely assistance, smooth resolutions, and genuine care. You'll be the primary point of contact for users booking experiences across multiple cities.

If you're a skilled communicator, able to stay calm under pressure, and enjoy making someone's day better, this role may be for you.

  • You will respond promptly and clearly to customer queries through chat, email, and phone.
  • Assist users with bookings, cancellations, refunds, and troubleshooting.
  • Liaise with experience providers and internal teams to resolve guest concerns.
  • Maintain a record of guest interactions, feedback, and resolutions.
  • Maintain a friendly tone across all communication.
  • Identify issues and suggest improvements to streamline the customer experience.

Requirements

  • Freshers are welcome to apply — this is an entry-level position.
  • Excellent written and verbal communication skills in English.
  • Comfortable using CRM tools, spreadsheets, and multitasking.
  • Will to work rotational shifts (including weekends or holidays when needed).
  • Positive attitude, empathy, and willingness to learn and grow.

Why Choose Us

  • Join a fast-growing travel-tech startup with global ambitions.
  • Work closely with passionate founders and a small team.
  • A culture that values ownership, creativity, and learning.
  • Competitive compensation and opportunities to grow.

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