Customer Experience Specialist

23 hours ago

Cochin, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

About Us

Our company is a leading provider of customer support services.

We specialize in helping customers with their inquiries and concerns through various communication channels.

Our team is passionate about delivering exceptional customer experiences and making a positive impact.

Job Responsibilities:

  • Handle customer inquiries and resolve concerns via phone, email, or chat.
  • Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders, ensuring timely delivery.
  • Collect and report customer feedback to improve the customer experience and product offerings.
  • Collaborate with other departments to ensure seamless customer journeys.
  • Document customer interactions, feedback, and resolutions in our CRM system.

Requirements:

  • Experience in speaking with customers and resolving concerns with good product knowledge.
  • Proficiency in using tools like Excel or similar software.
  • At least 2 years of experience in customer support, preferably in a fast-paced startup environment.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong organizational skills and ability to multitask efficiently.

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