Customer Experience Specialist

6 days ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 8,50,000

We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will be responsible for delivering outstanding customer experience via calls, email, chat or social media by using the right principles to resolve any issue, inquiries or concerns.

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Making sure all of customers questions have been answered in a timely manner is crucial. Attaining monthly goals of Customer Satisfaction and Productivity will also be your responsibility. This role involves resolving requests, inquiries made by customers via email, chat or Social Media and achieving contact center statistics and SLAs contractual metrics. You will also adhere to non-disclosure agreement data security policies, complete upskilling e-courses mandated by each program and attend coaching sessions ensuring feedback is implemented 100% and schedule adherence with no absenteeism positively contributing to reduce program shrinkage.

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Qualifications:

  • Any full time HSC UG PG Graduate Arts Science Commerce Engineering Pharma MBA MCA - 2025 Passout can apply
  • Excellent verbal and written English language skills
  • Good analytical and typing skills
  • Flexibility to work shifts including nights
  • Candidates must reside within a radius of 25 Km of our office

Benefits:

  • Cab facilities available within 25 Kms of office location

Disclaimer: Never request payment or favors in exchange for job opportunities. Report suspicious activity immediately.

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