ServiceNow IT Specialist
4 weeks ago
Key Responsibilities:
- Manage and support an existing ServiceNow environment.
- Provide support for data integration and Discovery jobs/schedules.
- Manage ServiceNow environments (Dev, Test and Production).
- Create and modify portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc.
- Perform ServiceNow Platform administration, configuration, and development following Agile processes and industry best practices.
- Lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.
- Perform day-to-day administration of the platform.
- Maintain the stability and usability of the platform across production and non-production environments.
- Perform application maintenance, including performance monitoring and error identification and remediation.
- Manage support for incidents.
- Participate in upgrade planning and execution.
- Manage instance security: user/group access, administration, access control lists, etc.
Basic Qualifications:
- At least 5+ years working on the ServiceNow platform.
- Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
- Experienced in ServiceNow's ITSM, Service Portal, Discovery ITOM, Integration Hub or REST/SOAP Web Services, Security Incident Response modules.
- Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).
Preferred Qualifications:
- Experience using agile/scrum methodology, leading scrum teams, and leading backlog grooming.
- Knowledge of ITIL; ITIL certified preferred.
- College degree (or equivalent) preferred, preferably in computer science or information technology.
Work Location:
- Hybrid - between home office and Merative location (Hyderabad, Bangalore or Chennai).
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