ServiceNow IT Specialist

4 weeks ago


Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

Key Responsibilities:

  • Manage and support an existing ServiceNow environment.
  • Provide support for data integration and Discovery jobs/schedules.
  • Manage ServiceNow environments (Dev, Test and Production).
  • Create and modify portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc.
  • Perform ServiceNow Platform administration, configuration, and development following Agile processes and industry best practices.
  • Lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.
  • Perform day-to-day administration of the platform.
  • Maintain the stability and usability of the platform across production and non-production environments.
  • Perform application maintenance, including performance monitoring and error identification and remediation.
  • Manage support for incidents.
  • Participate in upgrade planning and execution.
  • Manage instance security: user/group access, administration, access control lists, etc.

Basic Qualifications:

  • At least 5+ years working on the ServiceNow platform.
  • Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
  • Experienced in ServiceNow's ITSM, Service Portal, Discovery ITOM, Integration Hub or REST/SOAP Web Services, Security Incident Response modules.
  • Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).

Preferred Qualifications:

  • Experience using agile/scrum methodology, leading scrum teams, and leading backlog grooming.
  • Knowledge of ITIL; ITIL certified preferred.
  • College degree (or equivalent) preferred, preferably in computer science or information technology.

Work Location:

  • Hybrid - between home office and Merative location (Hyderabad, Bangalore or Chennai).


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