IT Specialist for ServiceNow Configuration Management

3 days ago

Hyderabad, Telangana, India BlackRock IT Solutions Full time
Job Title: IT Specialist for ServiceNow Configuration Management

At BlackRock IT Solutions, we are seeking an experienced IT Specialist to join our team and play a pivotal role in designing, implementing, and managing our ServiceNow Configuration Management Database (CMDB).

About the Job

This is a key position that requires strong technical skills and experience with ServiceNow CMDB, Discovery, and Service Mapping. The ideal candidate will have hands-on experience with on-premises, cloud, and hybrid environments and be able to architect and implement a robust CMDB structure to support our business applications.

Key Responsibilities:
  • CMDB Design and Strategy:
    • Architect and implement a robust CMDB structure to support on-premises, cloud, and hybrid environments and business applications.
    • Design relationships and dependencies between Configuration Items (CIs) for accurate service mappings.
    • Define and enforce governance policies to ensure CMDB scalability and data integrity.
  • Integration Management:
    • Establish and manage integrations with on-premises infrastructure, cloud platforms, and business applications.
    • Configure and optimize ServiceNow Discovery and Orchestration for seamless data ingestion.
    • Implement third-party integrations using APIs and middleware for data enrichment.
  • Service Mapping:
    • Leverage Service Mapping to create end-to-end visibility of critical business services and underlying dependencies.
    • Define and manage application and infrastructure services within the ServiceNow CMDB.
    • Collaborate with stakeholders to ensure accurate mappings for operational and incident management use cases.
  • Data Integrity and Automation:
    • Develop processes and automation workflows for maintaining CMDB data accuracy, completeness, and consistency.
    • Conduct regular audits and reconciliation of CMDB data using ServiceNow and external tools.
    • Automate CI population using Discovery, Service Mapping, and third-party integrations.
  • Business Application Integration:
    • Enable CMDB integration with key business applications for IT asset and service management.
    • Drive the use of CMDB data for change management, incident resolution, and problem analysis.
    • Collaborate with application owners to ensure alignment between CMDB and business requirements.
  • Reporting and Insights:
    • Develop dynamic dashboards and reports to provide insights into infrastructure, service health, and data quality.
    • Deliver actionable recommendations for continuous improvement in CMDB usage.
  • Training and Knowledge Sharing:
    • Provide training to IT and business stakeholders on CMDB best practices, tools, and processes.
    • Create and maintain documentation for integrations, governance policies, and workflows.

We offer a competitive salary of $120,000 per year, commensurate with experience, and a comprehensive benefits package.

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