Technical Support Specialist
2 weeks ago
We are seeking a skilled and experienced Technical Support Engineer to join our team at ServiceNow. In this role, you will be responsible for resolving technical cases created by customers, providing amazing customer support experiences, and using your skills to answer customer questions and resolve issues.
Key Responsibilities:
- Resolve technical cases created by customers
- Provide customer support experiences
- Use technical skills to answer customer questions and resolve issues
- Collaborate with other teams for complex cases
- Contribute to process and product improvements
Qualifications:
- Bachelor's degree in Computer Science or related field
- 2+ years of customer-facing technical support experience
- Strong technical skills, including server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting
- Experience with server administration, remote administration, and troubleshooting tools
- Good understanding of object-oriented programming skills and database concepts
Preferred Skills:
- Experience working with the ServiceNow platform
- Understanding of JavaScript and Eclipse IDE
- Previous experience in software development or consulting
About ServiceNow:
ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. We value inclusivity and believe that unique experiences enrich our team.
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