Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India ServiceNow Full time
Job Title: Technical Support Engineer

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at ServiceNow. As a Technical Support Engineer, you will be responsible for resolving technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

Key Responsibilities:

  1. Provide exceptional customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies.
  2. Understand the ServiceNow platform and all core functionalities, employing various diagnostic tools to isolate the potential cause of the issue.
  3. Manage and resolve challenging issues assigned to you, coordinating assistance from additional teams for more complex cases.
  4. Contribute to process and product improvements across business units, providing input based on your unique perspective when working on technical issues for customers.

Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • 2+ years providing customer-facing technical support, preferably with web-based products or e-commerce.
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting and PowerShell.

Preferred Skills:

  • Previous experience working with the ServiceNow platform, Asset Management, Orchestration, Discovery, Mid Server, BSM Map, and Service Mapping.
  • Understanding of JavaScript.
  • Familiarity with Eclipse IDE.
  • Previous experience in software development or consulting.

About ServiceNow:

ServiceNow is an equal opportunity employer, committed to creating an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete the application process, please contact globaltalentss@servicenow.com for assistance.



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