
Technical Support Specialist
2 weeks ago
Role Description:
A Technical Support Engineer provides technical assistance to clients, resolving complex issues and delivering high-quality support.
Key Responsibilities:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for this role.
- Troubleshooting Experience: Diagnosing and resolving technical issues with documented procedures.
- Support Methodologies: Familiarity with case lifecycles, analytical skills, and ticketing tool knowledge.
- Infrastructure, Storage, and Service Desk Experience: Hands-on experience in these areas is required.
- Google Product Knowledge: Proficiency in Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, and Appsheet is necessary.
- Education: A minimum of 15 years of regular education (10 + 2 + 3) is mandatory.
- Flexibility: Ability to work night shifts and rotation shifts is required.
- MS Office Skills: Good knowledge of Word, Excel, and PowerPoint is necessary.
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