
Customer Experience Leader
1 week ago
Ecomous is a D2C brands accelerator with exciting brands across various niches.
Job OverviewWe are seeking an experienced professional to lead our customer interactions, issue resolution, and feedback collection processes. This role will be instrumental in driving customer satisfaction through seamless logistics and order management.
- Excellent problem-solving abilities, interpersonal skills, and a strong ability to communicate effectively
- Strong communication skills, both verbal and written
- Experience in handling customer inquiries and resolving issues efficiently
- Ability to collect, analyze, and act on customer feedback to drive improvements
- Proficiency in Microsoft Excel and a solid understanding of logistics and order management principles
- Attention to detail and a proven ability to work well in a team environment
Strong fluency in English & Hindi is required. Previous experience in customer service or logistics is highly beneficial.
In this role, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the growth and success of our organization.
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