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Chief Customer Experience Officer

3 weeks ago

Nellore, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Unlocking Digital Excellence

We empower financial institutions to become industry leaders by crafting seamless customer experiences in digital and assisted channels.

The Director of Enterprise Software Support is responsible for spearheading post-implementation customer support initiatives within a software company operating in the banking domain.

Key Responsibilities:
  • Lead and oversee application support, services, and cloud support teams, providing strategic guidance and support to ensure effective project execution.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.
Requirements:
  • 10 years of experience in IT, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience will be an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
  • Strong leadership abilities, with the ability to inspire and motivate a team.
  • Experience in managing Support Teams, supporting Online/Mobile Banking and CRM solutions in financial institutions.
  • Complete command over Agile Scrum and Waterfall and other SDLC Methodologies.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
What We Offer:
  • Performance-linked bonus.
  • Comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support.
  • Birthday leave.
  • Global impact, cutting-edge tech.
  • Opportunities for professional development through VeriPark Academy.
  • Diverse, vibrant community.
  • Together culture.