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Director of Customer Experience

2 weeks ago

Nellore, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

As a seasoned leader, you will be responsible for overseeing the Operations department and ensuring customer satisfaction. Your responsibilities include coordinating with cross-functional teams to meet timelines and quality standards.

Key areas of focus:

  • Own the end-to-end customer experience from project inception to delivery
  • Act as a point of escalation for region-specific issues
  • Coordinate with teams to resolve issues efficiently
  • Empower team members to solve problems effectively

To succeed in this role, you will need:

  • Strong leadership skills and people management abilities
  • At least 7-12 years of work experience in fast-paced environments or similar industries
  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools (preferred)
  • Excellent written and oral communication skills

This is an excellent opportunity to lead a high-performing team and drive strategic alliances in a dynamic startup environment.