Customer Experience Specialist

6 days ago

Nellore, Andhra Pradesh, India beBeeCustomerOnboardingManager Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Customer Onboarding Manager - Job Summary.

Are you an experienced customer-facing professional with a passion for delivering exceptional onboarding experiences?

The ideal candidate will possess 4-6 years of experience in managing large-scale customer implementations for enterprise clients or consulting at the Director, VP, and Exec level of Fortune 500 companies. They will also have advanced knowledge of SaaS and Cloud-based software environments, APIs, webhooks, and database structure. This includes expertise in integrating systems seamlessly, troubleshooting complex technical problems, and finding creative solutions. The selected professional will lead projects where the roadmap is not predefined and requires flexibility. Additionally, they will excel at defining customer workflow/automation requirements by asking insightful questions and uncovering nuanced details from customers to provide tailored solutions.

About this Role:

We are seeking a highly skilled Customer Onboarding Manager to join our team. As a key member of our organization, you will be responsible for guiding customers through their journey with our company, from initial onboarding to ongoing support. You will oversee the relationships between internal and external teams to ensure seamless account management, develop and implement metrics to measure process improvements and overall account health, and be the subject matter expert (SME) for our platform. Furthermore, you will provide timely product support and resolve any technical issues that may arise. Collaborate with product management to translate customer feedback into actionable product requirements and contribute to the development of implementation processes as the team scales.

Key Responsibilities:
  • Briefly describe the customer onboarding process and its various stages.
  • Oversee the relationships between internal and external teams to ensure seamless account management.
  • Develop and implement metrics to measure process improvements and overall account health.
  • Be the subject matter expert (SME) for the Spendflo platform, working closely with clients to understand their operational challenges and identify opportunities for growth within the account.
  • Provide timely product support and resolve any technical issues that may arise.
  • Collaborate with product management to translate customer feedback into actionable product requirements.
  • Contribute to the development of implementation processes as the team scales.

Requirements:
About You:
  • You should have 4-6 years of experience in a customer-facing role, such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant.
  • You have experience managing large-scale customer implementations for enterprise clients or consulting at the Director, VP, and Exec level of Fortune 500 companies.
  • You possess advanced knowledge of SaaS and Cloud-based software environments.
  • You are a builder mindset professional who is comfortable working in a fast-paced startup environment, taking projects from concept to execution.
  • You have expertise in APIs, webhooks, and database structure, allowing you to integrate systems seamlessly.
  • You are skilled at troubleshooting complex technical problems and finding creative solutions.
  • You have experience leading projects where the roadmap is not predefined and requires flexibility.
  • You are adept at defining customer workflow/automation requirements by asking insightful questions.
  • You excel at uncovering nuanced details from customers and providing tailored solutions.
  • You can create new process diagrams/workflows with customers to increase value and enhance existing processes.

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