Customer Support Leader

1 day ago

Nellore, Andhra Pradesh, India beBeeExperience Full time ₹ 6,40,000 - ₹ 12,40,000
Job Title:

Customer Support Leader

About Our Business

Our business is a leading WhatsApp-based marketing and engagement platform empowering businesses to grow their revenues via the app.

  • 400+ crore WhatsApp messages exchanged yearly between businesses and users via our platform
  • Trusted by top brands
  • Businesses drive 25–80% of revenues using our platform
  • Backed by investors
The Opportunity
  • Work with a dynamic, fast-growing team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Responsibilities
  • Manage customer inquiries across phone, email, live chat, and social media.
  • Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Develop deep expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.
Qualifications
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.
Why Work With Us?
  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling business.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.
  • Grow your career in a company where customer satisfaction is the top priority.

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