Customer Support Ambassador

2 weeks ago

Nellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title

About SCG in India

SCG is expanding its presence in India with a focus on sustainable building materials and innovative construction solutions.

  • Sustainable product leadership: Delivering eco-friendly AAC wall and block systems for India's modern construction industry.
  • India as a sourcing gateway: Linking Indian production strengths to international markets through ceramics, packaging, and industrial supplies.
  • Recognized sustainability leadership: Globally acknowledged for ESG excellence in construction materials.

The Customer Service Specialist will be the frontline ambassador for customers, ensuring they receive reliable support, responsive communication, and seamless service delivery.

Key Responsibilities:

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with sales, logistics, and finance teams for smooth order processing and delivery.
  • Track order status and update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records in CRM systems and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.

Qualifications:

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability are welcome to apply.

Career Development Opportunities:

This role provides exposure to customer ecosystems and service operations, opening career pathways into account management, operations, or sales support roles within regional networks.

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