
Luxury Frontline Ambassador
3 days ago
Job Title: Customer Service Representative
Location: Major City
Industry: Luxury Real Estate
Experience: 1+ years
Role Overview:
We are seeking a skilled, customer-focused individual to be the ambassador of our luxury real estate development. The ideal candidate will warmly welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand's values.
Key Responsibilities:
- Welcomingly greet and receive prospective clients, making them feel valued and comfortable.
- Host clients during site/property visits, ensuring the experience reflects a luxury standard of service.
- Provide clients with essential project information and direct their queries to the relevant sales team.
- Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
- Maintain an elegant reception/hosting area, and ensure all customer-facing spaces meet luxury standards.
- Ensure accurate client records are maintained and appointments are well managed.
- Handle client requests with professionalism, discretion, and a service-first mindset.
- Assist in organizing and supporting customer engagement events, property showcases, and high-profile client visits.
- Collect initial feedback from clients and share insights with relevant teams.
Key Requirements:
- Bachelor's degree from a recognized institution.
- 1+ year of experience in a customer-facing role.
- Strong communication and interpersonal skills with a polished appearance and demeanor.
- Excellent hosting, presentation, and customer service skills.
- Ability to multitask, stay organized, and work well under pressure.
- Fluency in English.
- A warm, approachable personality with a service-driven attitude.
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