Customer Support Specialist

4 days ago


Nellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title:

We are seeking a skilled professional to provide exceptional customer support, ensuring timely and accurate responses to customers via various communication channels.

This role involves engaging with customers through proactive outreach, identifying their needs, and proposing suitable solutions by collaborating with cross-functional teams.

Main Responsibilities:

  • Serve as a single point of contact for customers
  • Respond to customer inquiries in a prompt and accurate manner
  • Proactively engage with customers to build rapport and resolve issues
  • Identify customers' needs and propose tailored solutions
  • Follow up with customers to ensure effective issue resolution
  • Maintain long-lasting relationships with existing customers
  • Develop in-depth knowledge of company products and services

Requirements:

  • Degree in management, marketing, or a related field
  • Experience in customer-facing roles, relationship management, or similar positions
  • Proficiency in Microsoft Office, CRM software, and ticketing systems
  • Exceptional written, verbal, and interpersonal skills
  • Strong conflict resolution and problem-solving abilities
  • Ability to multitask and remain patient when handling complex cases


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