
Tech Support Specialist
3 days ago
Job Overview:
We are looking for a highly skilled and experienced Tech Support Specialist to join our team. The ideal candidate will have in-depth knowledge of Microsoft Teams features, functionalities, and best practices.
Key Responsibilities:
- Manage helpdesk tickets for our customers with excellent problem-solving, debugging, and troubleshooting skills.
- Collaborate with cross-functional engineering and support teams to troubleshoot and resolve customer issues.
- Participate in regular meetings to discuss the status of escalated bugs and new issues.
Required Skills:
- Proven experience as a Tech Support Specialist or similar role.
- Strong communication and customer service abilities.
- Familiarity with helpdesk ticketing systems and escalation procedures.
- Experience with tools like Log Reader, Fiddler, and Browser Dev Tools.
Preferred Qualifications:
- Knowledge of Education tenant apps such as assignments, class notebooks, and School data sync.
- Experience with ICM and Service Incident is preferred.
What We Offer:
- A dynamic and collaborative work environment.
- The opportunity to grow and develop your skills and expertise.
- A competitive compensation package.
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